Frequently Asked Questions

How accurate is the bus tracker's estimated time of arrival (ETA)?

The bus tracker's ETA is based on real-time data received from GPS devices installed on the school buses. Data is sent through Transport NSW's data centres, and hence, can have a delay of approximatly 1-2 seconds from Transport NSW's data output. While we strive to provide the most accurate information possible, please note that unforeseen circumstances such as heavy traffic or road closures can affect the actual arrival time.

Is the bus tracker available on mobile devices? 

Yes, our bus tracker is accessible on mobile devices, through our mobile applications for both iPhone and Andriod. We also have a responsive web interface that adapts to different screen sizes, making it easy to use on smartphones and tablets, allowing you to access the bus tracker website through your device's web browser.

Can parents or guardians track their child's bus in real-time? 

Yes, parents or guardians can track their child's bus in real-time using our bus tracker. Through using our service, parents and gaurdians can access the site through a mobile or desktop device, and can view buses enroute to the school, at anytime of the day.

How does the live traffic camera feature work? Where do the images come from?

Our bus tracker website incorporates a live traffic camera feature to provide real-time visual information about the road conditions along the bus routes. The live traffic camera images are sourced from various traffic monitoring authorities and agencies in collaboration with the local transportation department. For 'offline' cameras, please return to the previous page, and use the 'Help' button to contact the site operators, and we will contact the relevant authorities to resolve the issue immediately.

These cameras are strategically placed at key locations throughout the city and capture live footage of the traffic flow, road conditions, and any incidents or congestion that may affect the bus routes. The images are then streamed and displayed on our bus tracker website, allowing users to view the current traffic situation along their designated bus routes.

By accessing the live traffic camera feature, users can gain valuable insights into the road conditions, make informed decisions about their travel plans, and anticipate any potential delays or detours that may impact the estimated time of arrival (ETA) of the buses.

Please note that the availability and coverage of live traffic camera images may vary depending on the geographical area and the collaboration with local authorities. We strive to provide the most comprehensive and up-to-date traffic information to enhance your experience and ensure a smooth journey. Currently, these images are updated every approximately every 2-4 minutes, and do not display a live traffic camera feed, rather display a static image of the current traffic conditions.